Shipping, Returns & Refunds — Nexus Digital

At Nexus Digital, your satisfaction comes first. We offer Free Shipping and a clear Money-Back Guarantee, always backed by fast, transparent support.

Shipping & Delivery

All orders are processed immediately after purchase. Depending on the type of product, you will receive your order as follows:

  • Digital products (software licenses): delivery by email within minutes after payment confirmation, and no later than 0–1 business day.
  • Physical products (hardware/accessories): shipped with tracking within 1 business day and typically delivered within 2–5 business days, depending on destination.
  • Shipping cost: all orders include Free Shipping, with no hidden handling or service fees.

Delivery estimates may vary slightly based on carrier performance, holidays, or peak seasons, but we always strive to meet or exceed the time frames above.

Eligibility — Refunds

Your refund request will be promptly approved if all conditions below are met:

  • You declare the product is non-functional and provide proof of the issue (e.g., screenshot or error message).
  • The key was not activated (or activation failed and can be verified by our support team).
  • Your request is submitted within 14 days of purchase.

Eligibility — Replacements

Your replacement request will be promptly approved if at least one of the situations below applies:

  • Incorrect product purchased by mistake (e.g., wrong edition or platform).
  • The product is non-functional, with proof provided.
  • The product has not been used/activated and will not be used in the future.
  • The product has not been shared or transferred to third parties and will not be transferred.

Note: Your statements are considered formal and carry full legal validity.

Processing time
For approved cases, refunds or replacements are issued within 24 hours. Refunds are returned to the original payment method (PayPal/Stripe). Bank processing times may vary by provider.

When a Request Will Not Be Approved

  • If the product has already been activated and is therefore no longer reusable or resellable.
  • If the customer declines reasonable assistance or troubleshooting from our support team.
  • If the request is made 14 days or more after the purchase date.

Important

  • Please ensure the product matches your device and system requirements before activation.
  • Any product approved for return/replacement will be deactivated and will no longer function.
  • If a key has already been activated, it cannot be reused on other devices.

Need Help?

Our Customer Service team is here to help with setup, activation, delivery questions, and any other issues you may have. Contact us at support@nexus-digital.net. We typically respond within 24 hours on business days.

✅ Money-Back Guarantee · 🚚 Free Shipping · 🔒 Secure PayPal & Stripe · 🤝 Friendly human support